Frequently Asked Questions 

Time Boxes

What are Time Boxes?

    • Time Boxes are a flat rate for up to the maximum number of photos stated. There is not a discount if less photos or media are sent (example: The cost will be the same if you send 400 photos or 500 photos. So, we encourage to maximize on your Time Box). 
    • You do not need to count every photo, slide, and or negative sent. If you go over your Time Box maximum, we can charge you an additional fee for the extras. We do not pre-count photos and other media. Full count is not complete until after scanning process. We will notify you anytime an additional fee or service is recommended.
    • Additional keepsakes can be included in your Time Box. Items such as: ultrasounds images, invitations, announcements, newspaper clippings, postcards, letters, etc. Materials should be no thicker than a Polaroid and no larger than 8.5 x 10 inches. Each of these additional items will go toward your total photo count (example: 490 photos + 10-page letter + 2 postcard = 502, you would be charged for the 2 additional items at the photo rate). 
    • The Mixed Media Additional Option allows you to combine: photos, slides, and negatives in one package. There is a maximum number of slides/negatives (any combination) that can be included in each Time Box. Example: For the Moments Time Box-Mix Media, you can have up to 100 slides and or negatives (any combination) and 400 photos, equaling 500 items. Additional items will be charged at the Additional Media rate, per image . Full count is not complete until after scanning process. We will notify you anytime an additional fee or service is recommended.  
    • Once the order has been processed and a prepaid Time Box Photos has been sent out to you, we cannot refund your purchase. 
    • Your photos must be sent to Time Box Photos within 4 months of your order date. After 4-months the fulfillment will be considered complete, non refundable, and the return shipping label is void. 
    • Within the 4-months a replacement box/shipping label can be sent for an additional fee. Please contact us to initiate that process. 
    • Photos that do not meet the Time Box Photos requirements will not be scanned and returned to you unscanned. Examples: copyright materials, sticky surfaces, photos that do not bend, photos that do not meet the minimum size requirements, photos that exceed the max size requirements, etc.

    How long does it take?

    • Time Boxes are generally sent within 1-3 business days from time of order 
    •  On average it takes 2-3 weeks for your photos to be scanned and your Time Box to be returned  

    What is included with each Time Box?

    Each Time Box includes a maximum number of scanned photos based on the Time Box you select and basic color correction. Standard Shipping is based on your selected Time Box. One USB drive.

    What additional options are offered with a Time Box

    Time Boxes can include photo rotation, scanning in a specified order, mixed media, 600 dpi and expedited delivery.  See Additional Options for more information. 

    What size photos can Time Box scan and how should I prepare my photos?

    • Photo size from 3X3 to 8.5x10, including Polaroids 
    • For best results photos should be square or rectangular. If your photo is not rectangular or square there will be a black background in the remaining space, this includes rounded-edges and hand-cut photos.
    • Photos must be able to bend and should not be thicker than a Polaroid. 
    • Photos must be removed from albums and should not be glued or taped to other surfaces. 
    • For faster processing, face photos the same direction. 
    • Photos can be organized in separate file folders, for an additional cost, see Organizing Your Photos.    

    Where does scanning occur?

    All scanning is done in the United States.  Your original photos are always safe and secure while in our possession. 

    What is the max number of file folders that can be requested for each Time Box?

    • Moments Time Box (up to 500 photos): Max of 10 file folders
    • Seasons Time Box (up to 1,000 photos): Max of 20 file folders 
    • Generations Time Box (up to 2,000 photos): Max of 40 file folders 
    • Lifetime Time Box (up to 5,000 photos): Max of 100 file folders

    What if I just want slides and or negatives scanned?

    Additional Options for your specific scanning needs, and we will work together to accommodate your scanning needs.

    Shipping

    Where do you Ship?

    Continental United States. Unfortunately, we do not service International currently.

    How do I ship my Time Box back?

    • Once you have placed your bundled photos and media in the Time Box, use packing materials to fill the empty space. This reduce the change of damaging your photos and other media during the shipping process.

    • We recommend use bubble wrap or plastic inside the shipping box to protect your photos from moisture.

    • Do not use popcorn/packing peanuts in the box. These materials break up and will stick to your photos.

    • Time Box Photos uses Flat Rate USPS shipping boxes so packing must meet the USPS requirements set by the Post Office. Following the United States Postal Service requirements will ensure that your pack is delivered safely. If the Post Office does return your box unprocessed, you will be liable for the cost to repack and resend.

    • When sealing a flat-rate box, the container flaps must able to close within the normal folds.

    • Overstuffed boxes may damage or bend photos and may be returned to you by the United States Postal Service

    • Time Box Photos is not liable for damage to personal property, photos, slides, negatives, etc. during the transportation and delivery. In the unlikely event that your order is damaged, lost, or misplaced, you agree that Time Box Photos is not liable and there will be compensation or payment of any kind.

    • Up to $50 of insurance is included with each shipment. Additional shipping insurance is available upon checkout

    Are my original photos returned?

    • Yes, the Time Box team will do our best to return your materials using the same organization structure to return your photos and media but when repacking the box we may organize the content differently to ensure that the materials are returned safely 
    • Once processing is complete, your materials will be returned to the original shipping address. We are unable to return your photos and other media to a different address.

    Privacy

    Is my personal information safe?

    • Time Box Photos is committed to safeguarding your privacy. The security of your personal information is important to us. That includes all the personal information that you provide: name, email, billing/delivery address, phone number, and credit card information. 
    • No method of transmission over the internet or method of electronic storage is 100% secure, Time Box Photos cannot guarantee its complete security. 
    • Time Box Photos will not sell or transfer any of your information or photos to a third party expect for instances required to process and complete your order (example: return packages through the USPS which will contain your name, delivery address, and materials). 
    • Time Box Photos may provide links to third party websites, Time Box Photos has no control over those Third Party sites. Time Box Photos is not responsible, or liable, for any content, advertising, products, services or other materials on or available from those Third Party sites.  

    Legal Disclosures

    Legal Disclosure

    • Once your order has been processed and a prepaid Time Box has been sent out to you, we cannot refund your purchase. 
    • Your photos must be sent to Time Box within 4 months of your order date. After 4-months the fulfillment will be considered complete and not refundable.  
    • No copyrighted photos may be submitted. Copyright Basics. You are responsible to ensure copyrights have not been broken and will be responsible for any copyright breach. Upon submission of your order, you assume responsibility for all materials submitted to Time Box Photos and are your personal property not protected by copyrights or if the material is copyrighted, you have obtained the required permission of the copyright owner to make copies of the material.  
    • Photos taken at Portrait studios such as JCPenney, Olan Mills, Sears, etc. are protected under copyright law and should not be included.
    • Time Box Photos has the absolute right and sole discretion to refuse to process, return, delete content deemed inappropriate. Inappropriate content would include but not be limited to: threatening, profane, abusive, pornographic, obscene, defamatory, slanderous, or offensive materials. 
    • Time Box Photos is not liable for damage to personal property, photos, slides, negatives, etc. during the transportation and delivery, includes received and return shipping. In the unlikely event that your order is damaged, lost, or misplaced, you agree that Time Box Photos is not liable and there will be no compensation or payment of any kind.  

    Time Box Photo Scanning Service

    Moments Time Box

    The Moments Time Box provides photo scanning service of up to 500 photos to a USB Time Box. 

      $110.00
      Seasons Time Box

      The Seasons Time Box provides photo scanning service of up to 1,000 photos to a USB Time Box. 

      $210.00
      Generations Time Box

      The Generations Time Box provides photo scanning service of up to 2,000 photos to a USB Time Box.

      $380.00
      Lifetime Time Box

      The Lifetime Time Box provides photo scanning service of up to 5,000 photos to a USB Time Box.

      $850.00

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